Request permanent deletion of your LUNTRA account and associated personal data.
This page provides an external way to request deletion of your LUNTRA account and associated personal data, including if you no longer have the mobile app installed.
You may request permanent deletion of your LUNTRA account. Deleting your account is permanent and is different from temporarily disabling, suspending, or logging out of your account.
Once your deletion request has been verified and completed, you will no longer be able to sign in to the deleted account. Personal data associated with the account that we are not legally required or permitted to retain will be deleted or anonymised.
Use the email button below and send the request from the email address registered to your account whenever possible.
We may ask for reasonable account information or another verification step to confirm that the request comes from the account owner.
After verification, we will process the deletion request and remove or anonymise eligible account data, subject to lawful retention requirements.
Never send your password, transaction PIN, OTP, full payment-card number, CVV, or other secret authentication credentials. Our support team does not need those credentials to receive an account-deletion request.
After a valid deletion request is verified and processed, we will delete or anonymise personal data associated with the account that is not required to be retained. Depending on the data held for your account, this may include:
Some records may need to be retained after account deletion for legitimate purposes such as financial record keeping, legal or regulatory compliance, fraud prevention, security, dispute resolution, or the establishment or defence of legal claims.
Where applicable, certain transaction, wallet, cashback, referral, security, dispute, and compliance records may be retained for up to 7 years, or for another period required by applicable Nigerian law. Retained information will not be kept for the purpose of continuing normal use of the deleted account.
If you still have access to the LUNTRA App, you may also use the account-deletion option provided within the App's account or profile settings. This web page remains available so that you can request deletion even if the App is no longer installed or you cannot access the in-app deletion pathway.
If you cannot access the registered email address or have difficulty submitting your request, contact our support team. We may require reasonable verification before acting on a deletion request to protect accounts against unauthorised deletion.
Contact us to initiate permanent deletion of your LUNTRA account and eligible associated data.
For more information about how we collect, use, share, secure, retain, and delete personal information, please read our Privacy Policy.